Clinical Care Options Privacy Policy

Clinical Care Options Privacy Policy


Clinical Care Options, LLC (“CCO”) is committed to protecting the privacy of information provided by and about our users. Clinical Care Options honors your privacy and will not share, without your consent, any information you have chosen to share with us except as discussed in this Privacy Policy. This Privacy Policy describes what information we may collect about you, what uses we may make of it, how you can tell us what to do with your information, and what precautions we take against unauthorized access or use of your information.


About This Privacy Policy


This Privacy Policy applies only to information you submit to Clinical Care Options in connection with the Clinical Care Options Web sites (http://clinicaloptions.com and http://inPractice.com) and registration related to the CCO software applications (collectively, the Clinical Care Options Sites).


This Privacy Policy does not apply to any information you submit directly to iTunes or other Web sites or entities other than CCO or to any third-party Web site. You are advised to read the Privacy Policy at any other Web site that you visit by clicking on any advertisement or any other link from a Clinical Care Options Site. We are not responsible for how other Web sites treat your privacy or information.


Privacy Policy Changes


We reserve the right to make changes in this Privacy Policy and we will post Privacy Policy changes on the Clinical Care Options Sites. We will make reasonable efforts to notify registered users of any significant changes to this Privacy Policy.


Types of Information Collected


This section of our Privacy Policy addresses the types of information we may collect about you and the ways in which we collect them.


Types of Information Collected From Unregistered Visitors


Visitors can access the CCO home page and browse some areas of the Clinical Care Options Web sites without disclosing any personally identifiable information. We do track information provided to us by your browser, including the Web site you came from (known as the "referring URL"), the type of browser you use, the time and date of access, and other information that does not personally identify you. You must register with us to access most CCO materials and programs.


Information Collected When Users Register


Users registering with a Clinical Care Options Site are asked to provide identifying information, such as name, contact information, and other information. Our registration screen clearly labels which information is required for registration and which information is optional and may be given at the user's discretion. You will also be given a choice about whether or not you want to receive email notices from Clinical Care Options.


Information From Outside Sources


We may also collect information about physicians or other healthcare professionals who register for Clinical Care Options Sites through other sources in order to verify their licensure status and identity. In some cases, we may ask visitors for information after they register, such as credit card information. Where necessary (for example, to process a symposium registration request), we or our authorized processors may contact financial or credit organizations to confirm credit card data. All credit card data are secured using a secure payment gateway provided by a third party to prevent unauthorized access to that information.


In addition, we automatically gather certain information about you as you interact with the Clinical Care Options Sites, such as your IP address and referring URL. Clinical Care Options reserves the right to use this information to personalize its offerings and presentations to you, facilitate your movements throughout our Web sites, provide personalized services, and communicate with you individually.


Use of Cookies


Your browser allows us to place some information on your computer's hard drive that identifies the computer you are using (“cookies”). Clinical Options uses cookies to identify a user as the user interacts with our Web sites. We use cookies to personalize our Web sites and to track your usage across all of our Web sites. This allows us to evaluate utilization of the various programs on our sites and report aggregated and anonymized data to sponsors so that we can evaluate the use and effectiveness of Clinical Care Options programs.


Your Web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to you. If your browser is set to reject cookies, Web sites that are cookie enabled will not recognize you when you return to the Web site, and some Web site functionality may be lost. The Help section of your browser will tell you how to prevent your browser from accepting cookies.


Although cookies do not normally contain personally identifiable information, if you are a registered user, we may associate your registration information with cookies our Web site places on your computer's hard drive. Associating a cookie with your registration data allows us to offer increased personalization and functionality. For example, you can elect to have our Web site "remember" your user name and password and bypass the sign-in process on each visit to the site. Without cookies, this functionality is not possible.


Certifying institutions and commercial sponsors may also use cookies on our site. Because of the way advertisements are served, we do not have control over how advertisers use cookies. If you become aware that a Clinical Care Options site advertiser is placing an unwanted cookie on your hard drive, please contact Clinical Care Options to assist us in resolving the problem.


Use and Disclosure of Information


We will not disclose or share your personally identifiable information without your consent, except as detailed below. We may send you promotional or informational messages by email, fax, or text messaging, if you consent to same. We may use your data, including personally identifiable information, in order to maintain and update our records and track your usage of our products and services. We may also use aggregate data about users for program and/or product use analysis, program development, and site improvement. We may also use it for market analysis and provide information from our Web sites in aggregate form, with identifying information removed, to third parties. For example, we may tell a sponsor what percentage of our registered users resides in a particular geographical area or their practice specialty. Depending on an agreement with third parties, we may or may not charge for this information.


Clinical Care Options may disclose personally identifiable information or more specific data about users to accrediting bodies as is required to grant continuing education or other forms of credit for programs successfully completed or aggregated data to corporate sponsors to analyze the demographics and practice patterns of healthcare professionals visiting the sponsored programs. Registering for such continuing education or other credit constitutes consent to such disclosure.


Marketing and Advertising


We may target our advertising or marketing activities based on information we have about users. For example, a user may receive promotional information for programs on hepatitis related issues if it is known that user may have an interest in that information. In no case will the advertiser or sponsor have access to any individually identifiable information about a specific user.


We may also personalize Clinical Care Options Sites based on your interests. For example, you may be provided with content based on information you have shared with us, your previous Web site behavior, or information we may have gained from your interactions with a third party that shares information with us. In addition, we may use information for our own internal marketing, research, and related purposes.


We may send offers to selected groups of users on behalf of other groups. When we do this, we do not give out your name and address. We provide a variety of mechanisms for you to tell us you do not want to receive such communications.


Companies and People Who Work With Us


We contract with other companies and individuals to help us provide services. For example, we may host some of our sites on another company's computers, hire technical consultants, or work with companies to remove repetitive information from customer lists, analyze data, provide marketing assistance, and provide customer service. In addition, as a healthcare professional, we may validate your licensure status and other information against available databases that list licensed healthcare professionals. In order to perform their jobs, these other companies may have access to personal information about our users. We require our employees and all such companies and contractors to comply with the terms of our privacy policies, to limit their access to any information to the minimum necessary to perform their obligations, and not to use such information for any purpose other than fulfilling their responsibilities to us or servicing orders or requests you have made.


We partner with various companies that provide a variety of medical education and communications services. We share personal information about our users with these partner companies to permit them to contact our users concerning medical education services that may be of interest or surveys for remuneration. Any communications from our partner companies will provide a method for declining further communications. We reserve the right to transfer all databases and information, including personally identifiable information, to any successor entity or company that acquires all or the relevant part of CCO operations or business without your consent and without notice to you.


Public Forums and Other Online Resources


Clinical Care Options may make message boards, forums, and/or interest groups available to our users. Please remember that any information that is disclosed in these areas becomes public information, including comments that you may leave or alias/nickname identifiers you may use when interacting with any of our online resources. We urge you to exercise caution when deciding to disclose your personal information in that context. The Clinical Care Options Privacy Policy does not apply to any personally identifiable information you disclose in those public forums


Legal Requirements


We may release registration and/or personal information when we believe release is required to comply with our legal obligations. If we discover that a third party inadvertently disclosed personal information about any of our customers, we will take action to prevent further occurrences.


Other than as described above, Clinical Care Options will not release personally identifiable information to a third party without the user's consent. Also, if we ask your consent to release information to a third party, we will use our best efforts to clearly define and limit the scope of your consent.


Electronic Communication and Anti-Spam Policy


Clinical Care Options abides by all applicable state and federal laws governing electronic communication over the Internet, including the following:


Clinical Care Options will send promotional or informational materials by email, fax, or text messages to those who have identified themselves as interested in CCO programs or are listed as a recipient on mailing lists secured from a third-party vendor.


Clinical Care Options will maintain records demonstrating “opt-out” or “unsubscribe” requests and will apply this to third-party mailing lists when possible.


All electronic communications will include a way for the recipient to be removed from future distribution.


Electronic message headers will identify Clinical Care Options as the sender and subject lines will accurately reflect the content of the message.


A postal address will be included in all commercial e-mail messages from Clinical Care Options.


All email communications will contain valid header information.


Clinical Care Options will maintain a corporate e-mail address in the form of info@clinicaloptions.com for inquiries and will respond to all emails sent to this address within three (3) business days.


Protection of Information


In this section of our Privacy Policy, we discuss the security measures we take to protect information that we have collected about you.


General Policies


We have implemented technology and security policies, rules, and other measures to protect the personal data that we have under our control from unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss. We also protect your information by requiring that all our employees and others who have access to or are associated with the processing of your data respect your confidentiality.


Clinical Care Options uses security methods to determine the identity of its registered users, so that appropriate rights and restrictions can be enforced for that user. Reliable verification of user identity is called authentication. Clinical Care Options uses both passwords and usernames to authenticate users. Users are responsible for maintaining their own passwords. While we take reasonable precautions to protect the security of our user’s personal information from loss, misuse, unauthorized access or disclosure, alteration, or destruction, we cannot guarantee the total security of such data, or that we will be immune from hacking incidents or security breaches.


Storage of Health Information


Personally identifiable information you share with us is stored on our database servers at Clinical Care Options data centers or hosted by third parties who have entered into agreements with us that require them to observe our privacy policy. We have security measures to prevent individuals from accessing information without authorization. Data centers are physically secure and protected from unauthorized access by unauthorized persons. Physical access to the servers requires individual authorization and authentication.


Information in our data centers is backed up routinely in order to aid in the recovery of information in the event of accidental damage of information or due to a natural disaster. The backup media is stored in a physically secure storage facility.


Access to Information and Choices


In this section of our Privacy Policy, we tell you how to obtain and correct information we have about you and how to choose what types of information you may share with us.


Correction of Information


You may edit or correct your personal registration profile at any time. You can directly edit your profile on our Web site. Requests for deletion of your record may result in your removal from the registry, but we may keep certain demographic information about you for product improvement purposes.


Privacy Questions or Concerns


For privacy questions or concerns about the Clinical Care Options Sites, please contact info@clinicaloptions.com.


This Privacy Policy was last updated August 3, 2012.